RFC 2142 (rfc2142) - Page 3 of 6


Mailbox Names for Common Services, Roles and Functions



Alternative Format: Original Text Document



RFC 2142                     Mailbox Names                      May 1997


3.  BUSINESS-RELATED MAILBOX NAMES

   These names are related to an organization's line-of-business
   activities.  The INFO name is often tied to an autoresponder, with a
   range of standard files available.

   MAILBOX        AREA                USAGE
   -----------    ----------------    ---------------------------
   INFO           Marketing           Packaged information about the
                                      organization, products, and/or
                                      services, as appropriate
   MARKETING      Marketing           Product marketing and
                                      marketing communications
   SALES          Sales               Product purchase information
   SUPPORT        Customer Service    Problems with product or
                                      service


4.  NETWORK OPERATIONS MAILBOX NAMES

   Operations addresses are intended to provide recourse for customers,
   providers and others who are experiencing difficulties with the
   organization's Internet service.

   MAILBOX        AREA                USAGE
   -----------    ----------------    ---------------------------
   ABUSE          Customer Relations  Inappropriate public behaviour
   NOC            Network Operations  Network infrastructure
   SECURITY       Network Security    Security bulletins or queries


5.  SUPPORT MAILBOX NAMES FOR SPECIFIC INTERNET SERVICES

   For major Internet protocol services, there is a mailbox defined for
   receiving queries and reports.  (Synonyms are included, here, due to
   their extensive installed base.)

   MAILBOX        SERVICE             SPECIFICATIONS
   -----------    ----------------    ---------------------------
   POSTMASTER     SMTP                [RFC 821], [RFC 822]
   HOSTMASTER     DNS                 [RFC 1033-RFC 1035]
   USENET         NNTP                [RFC 977]
   NEWS           NNTP                Synonym for USENET
   WEBMASTER      HTTP                [RFC 2068]
   WWW            HTTP                Synonym for WEBMASTER
   UUCP           UUCP                [RFC 976]
   FTP            FTP                 [RFC 959]




Crocker                     Standards Track