RFC 2142 (rfc2142) - Page 3 of 6
Mailbox Names for Common Services, Roles and Functions
Alternative Format: Original Text Document
RFC 2142 Mailbox Names May 1997
3. BUSINESS-RELATED MAILBOX NAMES
These names are related to an organization's line-of-business
activities. The INFO name is often tied to an autoresponder, with a
range of standard files available.
MAILBOX AREA USAGE
----------- ---------------- ---------------------------
INFO Marketing Packaged information about the
organization, products, and/or
services, as appropriate
MARKETING Marketing Product marketing and
marketing communications
SALES Sales Product purchase information
SUPPORT Customer Service Problems with product or
service
4. NETWORK OPERATIONS MAILBOX NAMES
Operations addresses are intended to provide recourse for customers,
providers and others who are experiencing difficulties with the
organization's Internet service.
MAILBOX AREA USAGE
----------- ---------------- ---------------------------
ABUSE Customer Relations Inappropriate public behaviour
NOC Network Operations Network infrastructure
SECURITY Network Security Security bulletins or queries
5. SUPPORT MAILBOX NAMES FOR SPECIFIC INTERNET SERVICES
For major Internet protocol services, there is a mailbox defined for
receiving queries and reports. (Synonyms are included, here, due to
their extensive installed base.)
MAILBOX SERVICE SPECIFICATIONS
----------- ---------------- ---------------------------
POSTMASTER SMTP [RFC 821], [RFC 822]
HOSTMASTER DNS [RFC 1033-RFC 1035]
USENET NNTP [RFC 977]
NEWS NNTP Synonym for USENET
WEBMASTER HTTP [RFC 2068]
WWW HTTP Synonym for WEBMASTER
UUCP UUCP [RFC 976]
FTP FTP [RFC 959]
Crocker Standards Track