KYC (Know Your Customer) Policy

1. About this Policy

elook.org is an affiliate review website and does not directly process user registrations, collect identity documents, or conduct KYC verification. This policy outlines the KYC standards we expect our partner casinos to maintain, and provides guidance to players on what to expect from casino KYC processes.

2. KYC at Partner Casinos

All casinos listed on elook.org are required by their gambling licenses to conduct Know Your Customer verification. KYC is the process by which a casino verifies the identity of its players before processing withdrawals. This is a regulatory requirement designed to prevent fraud, money laundering, and underage gambling.

3. Typical KYC Documents Required

Players at licensed casinos will typically be asked to provide: Government-issued photo ID (national identity card or passport), proof of address (utility bill or bank statement dated within 3 months), and for larger withdrawals, proof of payment method ownership (e.g., screenshot of BKash account showing name and number). Documents must be clearly legible and show all four corners of the document.

4. When KYC is Required

Casinos may require KYC before or after the first withdrawal request, before processing withdrawals above a certain threshold (typically €2,000 or equivalent), or if the casino's fraud detection system flags unusual activity. We advise players to complete KYC verification as soon as they register, rather than waiting until they request a withdrawal — this avoids delays when you want to access your funds.

5. Our KYC Standards for Partners

Yasha Limited does not affiliate with casinos that: require excessive or unreasonable documentation beyond industry norms, use KYC processes as a pretext to delay or deny legitimate withdrawals, require documentation that has no legitimate compliance purpose, or fail to process verified withdrawals within a reasonable timeframe (generally 72 hours).

6. Player Rights

If a casino delays your withdrawal citing KYC and you have submitted all reasonable documents, you have the right to escalate the complaint to the casino's licensing authority. For Curacao-licensed casinos, the relevant authority is the Gaming Control Board of Curacao. Contact details are available on the casino's license page.

7. Contact

KYC-related questions or complaints about partner casinos: [email protected].